Frequent questions
Short answers on the work of the catalog, order fulfillment and returns. To check the specific situation, you will need an order number.
How do I place an order?
Open the catalog, select the site and service, specify the correct link and number. Before confirmation, the system will show the limits and the final cost.
Do I have to register?
Some orders can be made without registration. A personal account is more convenient for storing history, monitoring statuses, appealing for support and repeat orders.
When does the execution begin?
The start time depends on the selected service and the current load. Landmarks, if available, are listed on the card; actual status is displayed in the cabinet.
Can I change the link after launch?
After the delivery of the order, the reference usually does not change. If you notice an error, write in support as soon as possible and specify the order number.
What does “partial” status mean?
Status means that only a portion of the quantity ordered has been fulfilled. The amount for unfulfilled volume is calculated automatically according to the parameters of the order and returned to the balance.
How to make a refund or cancellation?
The possibility of cancellation depends on the service and the stage of implementation. A return request can be created in support; specify the order number and reason.
What do Refill and Cancel mean?
Refill indicates the possibility of restoring write-offs within the terms of the service. Cancel means that the service provides the possibility of requesting cancellation, but does not guarantee instantaneous stop of already started execution.
Why can't the order start?
Check link availability, privacy settings, the correctness of the selected format and the absence of other active promotion to the same object. If everything is correct, call for support.
Is there a API for automation?
Yeah. Current methods, parameters and examples of queries are published in the API documentation section.
No answer?
Write in support and attach the order number.