This document is an official proposal to conclude a contract for the provision of digital services through the SMMFlash platform.
This document is a public offer in accordance with Article 437 of the Civil Code of the Russian Federation.
Acceptance of the offer is considered to be the commission by the user of any of the actions: registration of the account, replenishment of the balance, registration or payment of the order.
From the moment of acceptance, the contract is considered concluded, and the user confirms that he is familiar with the offer, service rules and privacy policy.
The contractor provides the customer with access to the SMMFlash platform and provides digital promotion services in the parameters selected by the customer when placing an order.
Characteristics of the service (price, minimum / maximum volume, possible restrictions, availability of warranty or refill) are determined by the service card at the time of ordering.
The cost of services is indicated in the platform interface and is valid at the time of order confirmation. Prior to placing an order, prices may change unilaterally.
Settlements are made in non-cash form through available payment methods, including the payment service YooKassa.
When paying with a bank card, the user enters the card details on the side of the payment provider. The Contractor does not receive or store the full details of bank cards.
The payment is considered to be made after confirmation by the payment provider and crediting of funds to the user's balance.
The user has the right to apply for a return on the order through support, specifying the order number and a description of the problem.
Return is possible in cases where the service is not provided, provided partially through no fault of the customer, or provided improperly and this is confirmed by verification.
For orders with the status of “performed”, the return is calculated proportionally to the actually unprovided volume.
Refund on replenishment of the balance is made by the same method of payment, if it is allowed by the rules of the payment provider and the legislation of the Russian Federation.
Claims on the quality of services are accepted through the support section or by email specified in the site details.
The term of consideration of the application depends on the complexity of the verification and may include a request for additional data from the customer.
When initiating a chargeback (challenging a payment), the user is obliged to provide data on the disputed transaction in support. Access to the disputed amount or account may be restricted during the proceedings.
The parties are liable within the limits established by the current legislation of the Russian Federation.
The Contractor is not responsible for delays and failures caused by the actions of third parties, changes in the rules of social platforms, restrictions of API, communication accidents or other external circumstances.
The aggregate liability of the contractor in the dispute is limited to the amount of the specific paid order for which the claim is filed.
The parties are exempt from liability for full or partial non-fulfillment of obligations in the event of force majeure, confirmed in the manner prescribed by the legislation of the Russian Federation.
The offer is valid indefinitely until its withdrawal or publication of a new edition on the site.
The contractor has the right to change the offer unilaterally. The new version comes into force from the moment of publication.
The current version is always available on the offer page. Continuing to use the service means the user agrees to the updated terms.
